Twiceme’s Approach to Data Security & Privacy

At Twiceme, data security and privacy shape every decision we make about how your information is stored, accessed, and protected. As a company trusted by hundreds of thousands of users worldwide, we set the standard for privacy in digital safety technology.

Twiceme’s Approach to Data Security & Privacy

With technology integrated into major personal protective equipment providers, including Bullard, STUDSON, Guardian, and other brands across the fire service, outdoors, construction, and industrial safety sectors, we understand that the people who wear our products are placing confidence in us to handle their most sensitive personal information responsibly. That confidence is not something we take lightly. Every architectural decision we have made—from where data lives to who can access it and how it is protected—reflects a deliberate commitment to the people who depend on our platform every day. Here is how we approach it.

Medical ID Stays on Your Equipment

Twiceme customers can store personal and medical information directly on the NFC hardware embedded in their safety gear. That information is only stored on the hardware, and is never copied to a server, backed up in the cloud, or held in a central database. The design ensures that your most sensitive personal information remains under your control and is accessible only through your physical equipment. Keeping medical data on the device, rather than routing it through a server or storing it centrally, is the highest standard of privacy available in connected safety technology. On-device storage is a foundational privacy decision, and we believe it is the right one.

Personal Data and Organizational Data Are Governed Separately

Twiceme distinguishes clearly between personal information and organizational data. In Twiceme’s Safety Management Portal, used by organizations and safety managers, non-personal documentation—such as certifications, training records, and compliance materials—is accessible through the cloud for management who require it for operational purposes. A person’s Medical ID is never considered organizational data. This boundary is enforced at the architectural level, built into every layer of the platform’s design and operation. We believe personal data belongs to the individual and organizational data belongs to the organization. That boundary is intentional and absolute.

Restricted Chip Access

All current-generation Twiceme hardware ships with write-password protection, ensuring that only the owner of the Twiceme application can write to the chip. Current-generation units produced prior to this standard receive the same protection when they next interact with the Twiceme app. Regardless of when your equipment was manufactured, your chip is protected. Read access remains intentionally open so that first responders, colleagues, and supervisors can access critical information in an emergency without barriers by tapping a smart device on the Twiceme symbol.

You Are Notified When Your Data Is Accessed

Twiceme provides real-time notifications any time a Medical ID is scanned, overwritten, or deleted. Any attempt to overwrite hardware that already carries a Medical ID requires explicit confirmation before the action can proceed. These measures ensure that users maintain full control and visibility into the status of their information at all times.

Frequently asked questions

Practical answers about Medical ID, on-device privacy, and your control over information.

Twiceme’s Approach to Data Security & Privacy

Twiceme’s Approach to Data Security & Privacy

Medical ID Stays on Your Equipment

Medical ID Stays on Your Equipment

Personal Data and Organizational Data Are Governed Separately

Personal Data and Organizational Data Are Governed Separately

Restricted Chip Access

Restricted Chip Access

You Are Notified When Your Data Is Accessed

You Are Notified When Your Data Is Accessed

Frequently asked questions

Frequently asked questions

Do I need to populate my Medical ID to use Twiceme?

Where exactly is my Medical ID stored?

Can someone access my Medical ID without my knowledge?

What happens if someone tries to overwrite my Medical ID?

Does Twiceme send medical information to the cloud?

How do I ensure that only people who need my medical information have access to it when they need it?

Is Twiceme compliant with HIPAA and GDPR?

What happens to my data if my helmet is lost or stolen?

How do I update or delete my Medical ID?